EarlyBird Sale on New Item : Until 10/7 11:59pm ONLY /// Purchase RM150 and above FREE SHIPPING
Cart 0

RETURNS & EXCHANGES POLICY 


RETURNS / EXCHANGES

We accept returns or exchanges based on certain reason only.

Reason
Return/ Exchange
Shipping Cost
Return
Exchange
Personal Reason such as:
  • I don't like the color
  • My mom don't like it
  • It doesn't suit me
Or any other similar personal factor
Not accepted
-
Minor defective:
  • Tiny dirt / stain
  • Washable dirt / stain
  • Uncut thread ends
Or any other minor defective
Not accepted
Compensate will be given based on condition.
-
Major defective:
  • Big hole
  • Irremovable stain
  • Color fade
Or any other major defective
Accepted for exchange only.
If out of stock, buyer can choose to replace with another, or request a refund.
Pay by
Pink Eighteen
Pay by
Pink Eighteen
Wrong Size (Free size item)
Not accepted
-
Wrong Size (Sized item)
Accepted for exchange on same item with different size only.
If out of stock, refund is not accepted.
Pay by buyer
Pay by buyer
Incorrect item
(At Pink Eighteen's fault)
Accepted for exchange only.
If out of stock, buyer can choose to replace with another, or request a refund.
Pay by
Pink Eighteen
Pay by
Pink Eighteen


  • Returns/exchange request are only accepted within 7 days from the day you receive the parcel. 
  • SALES items are strictly non-returnable and non-exchangeable.
  • All Item(s) must be returned in original condition(unaltered, unworn, unwashed and with original plastic packaging). Any item that does not meet the requirement above are unaccepted for return. PLEASE CHECK UPON RECEIPT.
  • Official shipping cost receipt must be shown clearly if the shipping cost is claimable from us.
  • Pink Eighteen holds the right for right of verification for return/exchange request. 
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.