RETURNS & EXCHANGES POLICY
RETURNS / EXCHANGES
We accept returns or exchanges based on certain reason only.
| Reason | Return/ Exchange | Shipping Cost | |
| Return | Exchange | ||
Personal Reason such as:
| Not accepted | - | |
Minor defective:
| Not accepted Compensate will be given based on condition. | - | |
Major defective:
| Accepted for exchange only. If out of stock, buyer can choose to replace with another, or request a refund. | Pay by Pink Eighteen | Pay by Pink Eighteen |
| Wrong Size (Free size item) | Not accepted | - | |
| Wrong Size (Sized item) | Accepted for exchange on same item with different size only. If out of stock, refund is not accepted. | Pay by buyer | Pay by buyer |
| Incorrect item (At Pink Eighteen's fault) | Accepted for exchange only. If out of stock, buyer can choose to replace with another, or request a refund. | Pay by Pink Eighteen | Pay by Pink Eighteen |
- Returns/exchange request are only accepted within 7 days from the day you receive the parcel.
- SALES items are strictly non-returnable and non-exchangeable.
- All Item(s) must be returned in original condition(unaltered, unworn, unwashed and with original plastic packaging). Any item that does not meet the requirement above are unaccepted for return. PLEASE CHECK UPON RECEIPT.
- Official shipping cost receipt must be shown clearly if the shipping cost is claimable from us.
- Pink Eighteen holds the right for right of verification for return/exchange request.
- All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.